Tingog 2015: Texting citizens’ voice via Smart


MANILA, Philippines—Smart Communications Inc. is supporting Tingog 2015, a citizen feedback initiative to promote the effective delivery of basic services toward the realization of the Millennium Development Goals (MDGs) by 2015.

An innovative SMS-based service, Tingog (the Bicolano and Cebuano word for “voice”) has been piloted in Tabaco, Albay. It seeks to provide ordinary citizens with a voice in the development process.

Tabaco residents can now report, monitor and provide feedback via SMS on the delivery of public health services, including the expanded program on immunization, maternal and reproductive health services, medical consultation, tuberculosis and nutrition.

To have their feedback heard, Tabaco residents may text TINGOG <space> TAB <space> NAME OF BARANGAY <space> THEIR COMMENT and send to 2015. The citizen reports will be fielded to the concerned government agencies for urgent action.

P1.50 slash

To back the initiative, the telecom industry, including Smart, has agreed to slash the rate to P1 per SMS report sent to 2015, instead of the standard P2.50 per text. “Smart recognizes the role of wireless technology in addressing urgent gaps in basic social services by enabling communities. Tingog 2015 empowers citizens and encourages the government to provide efficient and quality social services,” said Smart public affairs head Ramon Isberto.

It is no surprise that Albay’s Tabaco City is taking the lead on this initiative, Isberto said.

Albay was the pilot site for Smart’s Infoboard, a Web-based group broadcast service. The Albay Infoboard service allows local government units to send out vital information during calamities and emergencies.  Using its feedback module, subscribers can also easily send requests for government assistance during disasters.

The Philippines, including fourth-class cities like Tabaco, is working to meet the 2015 target on MDGs on ending hunger.

Get Inquirer updates while on the go, add us on these apps:

Inquirer Viber

Disclaimer: The comments uploaded on this site do not necessarily represent or reflect the views of management and owner of We reserve the right to exclude comments that we deem to be inconsistent with our editorial standards.

  • Rinaanir

    Magandang proyekto to. Kung piso lang ang kailangan para mas dumali ang pamumuhay ng mga tao sa probinsiya in terms of basic communication, eh di maganda. :) 

  • joboni96

    ‘P1 per SMS report’

    kaya naman pala

    kitang kita si monopolistang pangilinan
    pinapalabas pang parang public service

    classic business tactic –  misdirection

To subscribe to the Philippine Daily Inquirer newspaper in the Philippines, call +63 2 896-6000 for Metro Manila and Metro Cebu or email your subscription request here.

Factual errors? Contact the Philippine Daily Inquirer's day desk. Believe this article violates journalistic ethics? Contact the Inquirer's Reader's Advocate. Or write The Readers' Advocate:

c/o Philippine Daily Inquirer Chino Roces Avenue corner Yague and Mascardo Streets, Makati City,Metro Manila, Philippines Or fax nos. +63 2 8974793 to 94


editors' picks



latest videos