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Globe Telecom shifting to new IT system in March

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MANILA, Philippines—Globe Telecom postpaid users may experience difficulty in subscribing to various promotions for voice calls, short-messaging service (SMS) and mobile Internet for three days next month as the company launches its new $90-million computer system.

“We have invested over $90 million to launch a new and advanced IT system along with our ongoing network modernization,” the company said.

In an advisory sent to postpaid users this week, the company said billing statements might also be late for as long as three weeks after the transition, which would take place on March 2 to March 5.

“As with most upgrades of this scale, we are spending significant effort to minimize any impact on you, so any impact will be small and temporary,” the company said in the letter. “During this period, you will still be able to call, text and browse. However, there will be times when you may encounter some issues.”

Globe and Tattoo postpaid users will be unable to register to promos, except for all roaming promos for Globe Postpaid, which will continue to be available even during the transition period.

“We will let you know through text advisories when you can sign up again for promos,” the firm added.

The company said that as it migrates to its new billing system, first bills after the migration would be delayed by three weeks. “Your payment due dates will be adjusted accordingly,” the company said, adding that users would also see some changes in their bills, depending on the cut-off date and the time the company would complete the transition to the new system.

“We will explain changes in how your bill looks like as you receive them,” the company told users. The transition will have minimal impact on prepaid subscribers, it said.


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Tags: Business , Globe Telecom , IT , new computer system , telco , telecom

  • itsumo kokomo

    no refund pag walang reklamo ganyan talaga ang serbisyo ng globe. sana maging automatic na yan, kailangan pa kasing tanongin mo kapag may refund o wala kasi kung walang tanong walang mangyayaring refund talaga.

    Ang systema ng installation ng globe ay pinasok na rin ng systema ng gobyerno. Imagine pag magpapakabit ka, sasabihin nila na walang available na slot sa inyong lugar, then pwede daw nila gawan ng paraan, kakabit sila doon daw kukuha ng slot sa sosonod na barangay dahil may maraming slot doon. Kakabitan ka nila pag may extra bayad daw. inutil talaga, noong sinabi ko after 3 days na nag signup na kami sa PLDT at within this week kakabitan na kami, kinabukasan nag punta sa amin. dahil may slot na daw kahit linggo kinakabitan nila kami. pagkatapos ng installation sasabihin pa ng agent nila na kailangan daw ng pang snack yung technician nila, ano ba yan SOP ba talaga yan?

  • http://www.facebook.com/carlito.suzara Carlito Suzara

    I’ve already tried posting several comments here and in facebook about how useless globe voip landline and wimax connectivity is, my acct#848161498 and i’m carlito suzara just got my plan installed last feb 13 and i;m already disgusted with the service FYI no one from globe or wimax have even tried to call me up but before my installation date they’ve called me several times

  • http://www.facebook.com/carlito.suzara Carlito Suzara

    i’m simply posting my comments here to make sure that people wont be scammed into signing up for a globe wimax bundle

  • http://www.facebook.com/carlito.suzara Carlito Suzara

     i’ve called 211 so many times last week they keep sayin ur ndd is already activated but theres system enhancement in ur area i keep sayin to myself do i sound stupid if its activated then it should work but since friday last week my globe voip landline cant be connected to the net check my acct#848161498

  • http://inquirer.net unokritiko

    This is one kind of a problem when the management still maintained their billing data thru semi automatic transmission of their old equipment. I believe their post paid and prepaid had a different data bank equipment in billing now they want it in one equipment only.
    Their hired software people handling this part of operation (billing) are inutil people as they have different perspective against the transmission people handling the technical core of broadband transmission.
    Thats what they get when two groups are divided in the issue.
    what a shame for globe telecoms.



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