Quantcast
Latest Stories

Globe Telecom shifting to new IT system in March

By

MANILA, Philippines—Globe Telecom postpaid users may experience difficulty in subscribing to various promotions for voice calls, short-messaging service (SMS) and mobile Internet for three days next month as the company launches its new $90-million computer system.

“We have invested over $90 million to launch a new and advanced IT system along with our ongoing network modernization,” the company said.

In an advisory sent to postpaid users this week, the company said billing statements might also be late for as long as three weeks after the transition, which would take place on March 2 to March 5.

“As with most upgrades of this scale, we are spending significant effort to minimize any impact on you, so any impact will be small and temporary,” the company said in the letter. “During this period, you will still be able to call, text and browse. However, there will be times when you may encounter some issues.”

Globe and Tattoo postpaid users will be unable to register to promos, except for all roaming promos for Globe Postpaid, which will continue to be available even during the transition period.

“We will let you know through text advisories when you can sign up again for promos,” the firm added.

The company said that as it migrates to its new billing system, first bills after the migration would be delayed by three weeks. “Your payment due dates will be adjusted accordingly,” the company said, adding that users would also see some changes in their bills, depending on the cut-off date and the time the company would complete the transition to the new system.

“We will explain changes in how your bill looks like as you receive them,” the company told users. The transition will have minimal impact on prepaid subscribers, it said.


Follow us on Facebook Follow on Twitter Follow on Twitter




Recent Stories:

US commerce secretary spells out economic facet of ‘pivot to Asia’ 4 hours elapsed Las Vegas ‘Pinoy Pride’ fest hails Filipino heritage 5 hours elapsed Myx TV premieres Asian American ‘docu-series’ 5 hours elapsed US teacher fired over comment on black president 5 hours elapsed A nutty finale for ‘Scandal,’ TV’s craziest show 5 hours elapsed Marking Jesus’ journey on Good Friday 5 hours elapsed Magnitude-7.5 earthquake shakes Mexican capital 5 hours elapsed Filipina accomplice arrested for fake bills in Malaysia 7 hours elapsed
Complete stories on our Digital Edition newsstand for tablets, netbooks and mobile phones; 14-issue free trial. About to step out? Get breaking alerts on your mobile.phone. Text ON INQ BREAKING to 4467, for Globe, Smart and Sun subscribers in the Philippines.

Tags: Business , Globe Telecom , IT , new computer system , telco , telecom

  • itsumo kokomo

    no refund pag walang reklamo ganyan talaga ang serbisyo ng globe. sana maging automatic na yan, kailangan pa kasing tanongin mo kapag may refund o wala kasi kung walang tanong walang mangyayaring refund talaga.

    Ang systema ng installation ng globe ay pinasok na rin ng systema ng gobyerno. Imagine pag magpapakabit ka, sasabihin nila na walang available na slot sa inyong lugar, then pwede daw nila gawan ng paraan, kakabit sila doon daw kukuha ng slot sa sosonod na barangay dahil may maraming slot doon. Kakabitan ka nila pag may extra bayad daw. inutil talaga, noong sinabi ko after 3 days na nag signup na kami sa PLDT at within this week kakabitan na kami, kinabukasan nag punta sa amin. dahil may slot na daw kahit linggo kinakabitan nila kami. pagkatapos ng installation sasabihin pa ng agent nila na kailangan daw ng pang snack yung technician nila, ano ba yan SOP ba talaga yan?

  • http://www.facebook.com/carlito.suzara Carlito Suzara

    I’ve already tried posting several comments here and in facebook about how useless globe voip landline and wimax connectivity is, my acct#848161498 and i’m carlito suzara just got my plan installed last feb 13 and i;m already disgusted with the service FYI no one from globe or wimax have even tried to call me up but before my installation date they’ve called me several times

  • http://www.facebook.com/carlito.suzara Carlito Suzara

    i’m simply posting my comments here to make sure that people wont be scammed into signing up for a globe wimax bundle

  • http://www.facebook.com/carlito.suzara Carlito Suzara

     i’ve called 211 so many times last week they keep sayin ur ndd is already activated but theres system enhancement in ur area i keep sayin to myself do i sound stupid if its activated then it should work but since friday last week my globe voip landline cant be connected to the net check my acct#848161498

  • http://inquirer.net unokritiko

    This is one kind of a problem when the management still maintained their billing data thru semi automatic transmission of their old equipment. I believe their post paid and prepaid had a different data bank equipment in billing now they want it in one equipment only.
    Their hired software people handling this part of operation (billing) are inutil people as they have different perspective against the transmission people handling the technical core of broadband transmission.
    Thats what they get when two groups are divided in the issue.
    what a shame for globe telecoms.



Copyright © 2014,
.
To subscribe to the Philippine Daily Inquirer newspaper in the Philippines, call +63 2 896-6000 for Metro Manila and Metro Cebu or email your subscription request here.
Factual errors? Contact the Philippine Daily Inquirer's day desk. Believe this article violates journalistic ethics? Contact the Inquirer's Reader's Advocate. Or write The Readers' Advocate:
c/o Philippine Daily Inquirer Chino Roces Avenue corner Yague and Mascardo Streets, Makati City, Metro Manila, Philippines Or fax nos. +63 2 8974793 to 94
Advertisement Advertisement
  1. Netizens seethe over Aquino’s ‘sacrifice’ message
  2. Did Deniece Cornejo lambast Vhong Navarro on social media?
  3. Facebook rolls out ‘nearby friends’ feature
  4. Mommy Dionisia sings ‘Riking Bull,’sends netizens ablaze
  5. Taylor Swift tries video blogging, crashes into fan’s bridal shower
  6. Filipinos #PrayForSouthKorea
  7. Nokia recalls 30,000 chargers for Lumia 2520 tablet
  8. Tech company: Change passwords or suffer ‘Heartbleed’
  9. Mommy Dionisia Pacquiao scores, takes over social media
  10. DOF: Tagaytay, QC best at handling funds
  1. Did Deniece Cornejo lambast Vhong Navarro on social media?
  2. Mommy Dionisia Pacquiao scores, takes over social media
  3. Mommy Dionisia sings ‘Riking Bull,’sends netizens ablaze
  4. Memes flourish after Pacquiao victory
  5. Nude and so dangerous
  6. Netizens react to Pacquiao’s victory over Bradley
  7. IT technician found guilty of defrauding firm of P130,000
  8. Netizens seethe over Aquino’s ‘sacrifice’ message
  9. Philippines may watch ‘blood moon’ online
  10. Online-addicted man arrested over son’s death
  1. #RejectedBbPilipinas2014Questions flood Twitter
  2. Did Deniece Cornejo lambast Vhong Navarro on social media?
  3. Netizens fall in love with Crimea prosecutor Natalia Poklonskaya
  4. Mommy Dionisia Pacquiao scores, takes over social media
  5. Nude and so dangerous
  6. Mommy Dionisia sings ‘Riking Bull,’sends netizens ablaze
  7. Russia tries to curb Crimean prosecutor’s Internet fame
  8. Memes flourish after Pacquiao victory
  9. Why didn’t missing jet passengers use their cellphones?
  10. Netizens thank Capa for Lee arrest

News

  • US teacher fired over comment on black president
  • Magnitude-7.5 earthquake shakes Mexican capital
  • Title of new Hillary Clinton book: ‘Hard Choices’
  • Filipinos, Dutch re-enact crucifixion of Christ
  • 14 killed in car bombing in Homs
  • Sports

  • Nadal ousted by Ferrer in Monte Carlo quarters
  • Pacquiao shorts in Bradley fight sold for P1.7M in LA auction
  • Ryu pitches Dodgers past Giants
  • Alonso sets the pace in Chinese GP practice
  • Heat seek Three-peat but Spurs, Pacers top seeds
  • Lifestyle

  • Levine designs womenswear with help from fiancee
  • Gabriel Garcia Marquez, Nobel laureate, dies at 87
  • Ford Mustang turns 50 atop Empire State Building
  • Pro visual artists, lensmen to judge Pagcor’s photo contest
  • ‘Labahita a la bacalao’
  • Entertainment

  • Myx TV premieres Asian American ‘docu-series’
  • A nutty finale for ‘Scandal,’ TV’s craziest show
  • EXO postpones release of mini album ‘Overdose’
  • ‘X-men’ filmmaker slams ‘fabricated’ sex attack claims
  • Singer Chris Brown’s bodyguard on trial in DC
  • Business

  • US commerce secretary spells out economic facet of ‘pivot to Asia’
  • Italy sells luxury state cars on eBay
  • Asian shares mostly up in quiet trade
  • Dollar up in Asia on US jobs data, Ukraine deal
  • Barbie doll has a problem
  • Technology

  • Nasa’s moon-orbiting robot crashes down
  • Netizens pay respects to Gabriel Garcia Marquez
  • Nokia recalls 30,000 chargers for Lumia 2520 tablet
  • Facebook rolls out ‘nearby friends’ feature
  • Netizens seethe over Aquino’s ‘sacrifice’ message
  • Opinion

  • Editorial cartoon, April 17, 2014
  • A humbler Church
  • Deepest darkness
  • ‘Agnihotra’ for Earth’s health
  • It’s the Holy Week, time to think of others
  • Global Nation

  • Las Vegas ‘Pinoy Pride’ fest hails Filipino heritage
  • Marking Jesus’ journey on Good Friday
  • Filipina accomplice arrested for fake bills in Malaysia
  • DoH denies Filipino nurse no longer positive for MERS virus
  • WHO warns vs spread of MERS-Cov, urges vigilance in taking precautions
  • Advertisement
    Marketplace