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Regus Group to expand call center in RP

By Lawrence Casiraya
INQUIRER.net
First Posted 21:22:00 04/26/2008

Filed Under: Economy, Business & Finance

MANILA, Philippines -- The Regus Group is expanding its call center operations in the country to support its network of offices in Asia Pacific.

Regus recently opened its third site in the country located at Fort Bonifacio Global City in Taguig. Regus offices provide remote workplace solutions largely catered toward multinational companies.

William Willems, Regus general manager for Southeast Asia, said the company intends to grow its call center workforce in the country to at least 40 people. The call center handles Internet and over-the-phone inquiries for Regus facilities in Asia-Pacific.

"We've started offering language support for the Japanese market, also in Bahasa to support Regus sites in Jakarta (Indonesia)," Willems said in an interview with INQUIRER.net.

Regus operates a total of around 100 sites in the whole of Asia Pacific. In Southeast Asia, Willems oversees 18 sites located in Singapore, Malaysia, Vietnam, Thailand and the Philippines.

"There are also plans to consolidate accounting and other back-office operations here," added Willems, noting infrastructure and English fluency advantages for the Philippines.

Locally, Willems noted growing Regus' clientele among multinational companies looking to establish presence in the country.

Search giant Yahoo! currently holds office in Regus. Outsourcing firm Lawson also held office in Regus before relocating its growing operations.

"We offer companies flexibility rather than having them commit to a three- to six-year lease," said Willems. "In a way, we are helping these companies test the market before setting up a bigger presence in the Philippines."



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