IT services firm Headstrong eyes call center market
By Lawrence Casiraya
INQUIRER.net
First Posted 17:59:00 07/22/2008
MANILA, Philippines -- IT services firm Headstrong is eyeing the call center market after partnering with Australia's CallTime Solutions.
Raymond Lacdao, Headstrong Philippines managing consultant, expects the partnership to pursue opportunities within the booming call center and BPO (business process outsourcing) segments.
Andrew Sivanandam, chief executive of Call Time Solutions, said his company will engage Headstrong in addressing customers in the Philippines and the rest of Asia Pacific.
"If we have a deal in Thailand, for example, Headstrong will have an important role in the installation and implementation process, including staff training on system maintenance," Sivandam said.
Sivandam added his company is working with Headstrong on an Oracle implementation for a major telecoms provider in the country.
According to him, Headstrong's technical consulting expertise complements CallTime's industry-specific solutions such as interaction management, natural language speech recognition, customer relationship management, and VOIP.
CallTime has offices in Melbourne and Sydney in Australia, Auckland in New Zealand and a regional office in Kuala Lumpur, Malaysia.
Headstrong Philippines employs around 650 workers and largely services banking and finance customers in the United States.
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