MANILA, Philippines -- Dell Philippines has sold its Pasay call center to Teleperformance for an undisclosed amount, in a bid to “increase the efficiency of its business and provide better value for customers.’’
The sale will transfer the management of Dell’s consumer tech-support business in the Philippines to Teleperformance.
“The agreement allows us to continue providing tech-support for US and Australia-New Zealand out of the Philippines,” Dell global consumer services vice president Ganesh Lakshminarayanan said in a statement.
“We appreciate the contributions of our Pasay team and will do all we can to make the transition seamless. It is a mutual win that our Pasay team will continue supporting Dell customers through Teleperformance. We also continue to remain committed to the Philippines directly through our various operations at the Quezon City site,” he added.
Dell said its Quezon City business was not part of the sale.