Microsoft rolls out fix after thousands face access issues

By: 3 years ago

FILE PHOTO: A Microsoft logo is seen in Los Angeles, California U.S. November 7, 2017. REUTERS/Lucy Nicholson/File Photo

Microsoft Corp said on Monday it was rolling out a fix worldwide to enable its services to recover after an update caused access issues for thousands of users, including those on workplace messaging app Teams.

The company expects the issues to ease within 60 minutes, it said in a tweet.

We are currently rolling out a mitigation worldwide. Customers should begin seeing recovery at this time, and we anticipate full remediation within 60 minutes. Additional information can be found at https://t.co/AEUj8uAGXl or under MO244568 if available.

— Microsoft 365 Status (@MSFT365Status) March 15, 2021

More than 26,000 people had reported issues with Teams, while over 3,000 users posted about problems with Office 365, outage tracking website Downdetector.com showed.

The issues could be affecting users worldwide and were also impacting other services, such as the Exchange Online email hosting platform, the company said.

More than 2,300 people also reported problems with Microsoft’s Azure cloud computing services, Downdetector showed.

Downdetector only tracks outages by collating status reports from a series of sources, including user-submitted errors on its platform. The outage might be affecting a larger number of users.