MANILA, PHILIPPINES – AI-powered customer engagement platform ChatGenie launched a proprietary multi-AI agent framework to enhance customer engagement.
It enhances the accuracy and relevance of interactions between local enterprises and their customers.
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Consequently, ChatGenie is positioning itself to capture a share of the global chatbot market, which would likely exceed $17 million by 2027.
This innovation integrates advanced models from OpenAI (GPT-4o) and Meta’s Llama (Llama 3.1).
As a result, ChatGenie can deliver smarter and more personalized chatbot experiences in English, Filipino, and other local dialects.
“Businesses are seeking more accurate and reliable chatbot solutions to meet customer expectations,” said ChatGenie CEO and co-founder Ragde Falcis.
“Our multi-AI agent framework employs specialized AI agents that work together to analyze and provide accurate responses to customer inquiries.”
“This approach aims for an accuracy rate between 90 percent to 95 percent, improving upon existing solutions.”
ChatGenie also partnered with Meta to integrate Business Messaging and Click-to-Messenger Ad solutions.
This upgrade will ensure seamless customer interaction across Facebook, Messenger, and Instagram. Moreover, it will improve businesses’ organic and paid marketing efforts.
“The company’s AI agents are now fully compatible with Meta’s tools, ensuring that businesses can leverage these powerful solutions for improved customer engagement.”
ChatGenie’s multi-AI framework uses specialized agents to streamline customer inquiries:
- Intent AI Agent identifies the purpose behind inquiries.
- Prompt Guard AI Agent filters out irrelevant ones.
- Classification AI Agent directs inquiries to the appropriate workflow.
- Conversation AI Agent drafts responses.
- Refinement AI Agent fine-tunes them for accuracy and relevance.
Also, ChatGenie integrates with the following Meta Business Growth Tools:
- Promo Campaign Agents optimize promotion strategies.
- Click-to-Messenger Campaigns drive ad engagement.
- Lead Targeting Agents facilitates targeted outreach.
“By integrating with Meta’s solutions, we ensure that both our company and our clients are well-equipped to thrive in the expanding digital economy.”