The year 2025 marks the age of AI agents, which are artificial intelligence systems that perform various tasks autonomously.
For example, Otter.ai’s agent, Otter Pilot, links to virtual meetings, records, and transcribes content. Then, it provides businesses with a summary with a list of recommended actions.
READ: Google at Work shows how AI agents can help businesses
The largest corporations understand this tech wave, so they’re riding it by developing their proprietary AI agents.
Ensure your business also comes up on top by incorporating these assistants into your operations.
1. Identify your business needs
You must find out how AI agents can improve your business before integrating them into your operations.
Look at these use cases and see whether they fit your brand:
- Digital marketing: AI assistants can generate social media posts and other branded materials tailor-made to your business’ voice and audience.
- Sales: AI agents can facilitate sales tasks like lead generation and personalized sales pitches. They can research key trends and implement them in your campaign effectively.
- Customer service: AI chatbots can help small businesses maintain and enhance customer interactions at a lower cost. Also, they can provide general tips and address FAQs so that human agents can focus on more important issues.
- Supply chain management: AI agents can help small firms manage inventory, logistics, and suppliers. For example, they can link to your POS system to update inventory counts automatically as you sell items.
- Operational efficiency: Digital agents can create and manage daily task lists for employees and perform repetitive tasks. As a result, your human workers could concentrate on more complicated tasks.
Once you’ve found an appropriate application, it’s time to find the most suitable AI agent for the job.
2. Pick your AI agents
You need the right tool for the job, and there are many agents available. Pick one from one of the most popular types, according to Forbes:
- Collaborative AI agents, as the name suggests, work together to execute tasks. For example, AirOps is a “content orchestration system” that researches, strategizes, and produces high-quality, SEO-friendly content.
- Automation AI agents perform tasks with little to no human intervention, such as Otter Pilot mentioned earlier.
- Social AI agents speak with people as customer support or virtual assistants. For example, you could deploy them for setting appointments for clients.
3. Build and deploy your AI agent
It’s time to create AI agents for your business. Nowadays, you may hire IT professionals to build it or use no-code solutions.
As the name suggests, the latter allows you to create AI programs without programming skills.
Google’s Vertex AI is one of the most popular examples, but you have alternatives like LangChain.
After building your first agent, it’s time to test it for bugs and other issues. Continue testing until you’ve refined your project enough for a wider audience.
Follow its performance during its first days to spot further technical problems and address them immediately.
Preparing your business for this digital revolution will take time. Nevertheless, now is the best time to adapt so that you can secure your company’s long-term success.
Learn more about AI trends in Inquirer Tech.