Zoom has introduced ZoomMate, a new AI-powered workplace assistant designed to help users find information, create content, and complete tasks across business applications from a single interface.
Unlike traditional meeting assistants that focus on transcription and summaries, ZoomMate connects directly to workplace systems including Salesforce, ServiceNow, Workday, Google Workspace, Microsoft 365, Jira, and Zendesk. Users can search for information across meetings, chats, documents, support tickets, and customer records without switching between platforms.
The platform can also perform actions on behalf of users. Zoom says ZoomMate can schedule meetings through Google Calendar and Microsoft Outlook, update CRM records, create tasks, trigger workflows, route requests, and manage follow-up actions across connected applications.
ZoomMate includes content generation tools that use meeting discussions and business data to create presentations, spreadsheets, reports, project plans, proposals, and other work documents. Generated files can be exported to Microsoft Office and Google Workspace formats.
Alongside ZoomMate, the company launched an AI Productivity Suite consisting of Zoom Slides, Zoom Sheets, Zoom Paper, and Zoom Canvas. The tools are designed to turn meeting conversations and notes into finished work products without requiring users to manually build documents from scratch.
Zoom highlighted several workplace use cases. Sales teams can generate proposals and update Salesforce records after customer meetings. Product teams can pull information from project management tools and create plans based on meeting outcomes. Human resources teams can automate onboarding workflows and process employee requests through connected systems.
ZoomMate is available starting at $20 per user per month, while the AI Productivity Suite is available separately for $10 per user per month.