Fujitsu Philippines, a leading Information Technology solutions integrator, has joined hands with Aspect Software to integrate its Workforce Management solution on the cloud.
The partnership with Aspect Software—a leading provider of fully integrated consumer engagement, workforce optimization and self-service solutions—will enable companies specifically contact centers to optimize their operations and meet customer demands without setting up an on-premise platform.
Since manpower accounts for the bulk of a contact center’s expenses, Aspect Software believes that contact centers need to manage dynamic workloads and staffing requirements across multiple skills, channels and sites. The efficient utilization of these resources will go a long way in optimizing business processes and empowering customers.
“The Philippines, being one of the contact center hubs in the world, is a rapid growth market for workforce management and can be optimized through a robust cloud-based platform. Aspect and Fujitsu are excited to support contact center companies with the right tools needed in expanding their business,” says Sanjay Gupta, Head of Aspect’s Cloud Business in the Asia Pacific of Aspect Software.
With the new partnership in place, customers will be able to enjoy a complete end-to-end cloud portfolio solution, enabling Aspect Software’s Workforce Management platform to be best delivered by a robust cloud solution to help them drive instant value and boost employee productivity.
“We are pleased to partner with one of the leading Information and Communication Technology service providers in the Philippines and offer through their Fujitsu Cloud Services, a robust and reliable Workforce Force Management solution,” says Richard Loberas, Head of Sales, ASEAN & Korea of Aspect Software.
The cloud-based Workforce Management solution hosts a myriad of features that include an intuitive dashboard-based UI; a centralized visibility into employee characteristics, preferences, schedules and performance; sophisticated forecasting algorithms that support multiple business objectives; and a simplified management of workforces across multiple sites and outsourced locations, among others.
Furthermore, operating the Workforce Management system in the cloud gives customers the ability to convert capital expenditures to operating expenditures; rapid scalability; elimination of software and hardware maintenance; and the lowest possible total cost of ownership.
According to Raul “Cricket” Santiago III, president of Fujitsu Philippines, Fujitsu is privileged to run Aspect Software’s Workforce Management because “it is one of the major steps in achieving a more hyper-connected society.”
He adds, “Our cloud solutions are the very foundation of our digital services, delivered in such a way that meet customers’ demands for business agility, optimum security and data regulation. This is why we are glad that a company as trailblazing as Aspect Software engaged with us—this proves our track record of offering new ways to innovate and modernize businesses the way they foresee it. Together, we can help contact centers maximize their value.”