Globe Telecom prepaid subscribers vented their ire on social media following an interruption in their call, short messaging and internet connectivity services.
CUSTOMER ADVISORY A system issue has been encountered early this morning that affected SMS, call and mobile (cont) https://t.co/nDhH663UyC
— talk2GLOBE (@talk2GLOBE) April 28, 2018
According to a statement from Globe Senior Vice President for Corporate Communications Yoly Crisanto, the “system issue” has been addressed at around 11 a.m. on Saturday.
“We wish to inform our prepaid customers that all mobile services — voice, SMS and data — are now fully restored. Thank you for your continued support and understanding,” Crisanto said.
Netizens complained of loss of internet connection, inability to send and receive text messages and make calls. One person asked on Twitter if she was the only one experiencing data and messaging problems with Globe, even if her phone’s signal strength is high.
anyone having trouble with globe rn?? full signal bar but can’t text, call and no mobile data ☹️
— Arianne Abiera (@arianneabiera) April 28, 2018
Globe signal.
– i cant call despite i have signal
– i cant buy load
– i cant text also.
Is this a nationwide occurrence?Whats good @enjoyGLOBE ?
— Hey you, Eau! (@EauLautriso) April 28, 2018
IS IT JUST MY PHONE OR MAY SOMETHING SA LTE/3G NG GLOBE?? Help ☹️
— Andrea (@andreacrnl) April 28, 2018
Dear Globe Telecom, next time please make announcement before any suspension of your services.
— Iya Emperador ⚓ (@ChixIya) April 28, 2018
I’m having network problems with Globe. Can’t use my data nor send a text message. :/ Anyone else experiencing this? @talk2GLOBE
— 蔡佳兒 (@chiaer27) April 27, 2018
Globe apologized for the interruption in a previous statement the company released.
“Restoration of services is ongoing and we will issue another advisory as soon as the issue is resolved. We apologize for this inconvenience,” Crisanto said earlier. /muf
