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PLDT DSL, mobile phone users lose Internet connections

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MANILA, Philippines—Thousands of digital subscriber line (DSL) and mobile device users lost their Internet connections on Wednesday due to problems with one of Philippine Long Distance Telephone Co.’s (PLDT) servers responsible for assigning Internet Protocol (IP) addresses to users.

The problem was isolated to Metro Manila, and affected only select subscribers in various areas. Connection problems started late Wednesday morning, but service was restored to normal around 3 p.m.

“There was no single location. Some people were affected, some were not,” PLDT public affairs head Ramon Isberto said in an interview.

“(The outage) had something to do with one of the servers that assigned IP addresses,” Isberto said. IP addresses are assigned to all devices connected to the Internet as a way to organize traffic on the web. Without an IP address, a device would not be able to transmit or receive data.

“We regret to inform you that residents of Metro Manila may experience difficulty due to a technical failure,” a PLDT advisory to users said.

Subscribers on PLDT’s mobile subsidiary, Smart Communications, were also affected by the outage.

The company declined to give estimates on how much it lost due to the outage, or exactly how many users were affected. The company was also mum on the possibility of a refund.

The National Telecommunications Commission (NTC) said handing out refunds would be PLDT’s prerogative.

“Rebates depend on the network’s agreements with individual subscribers,” NTC common carriers division head Edgardo Cabarios said. The NTC’s policymaking board, however, may order penalties.

The only rule in case of outages is that networks report any incident to the NTC for the sake of transparency, according to Cabarios. “That’s in their franchise. They have to report this under their specific authorizations,” he said.

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Tags: digital subscriber line , Internet , mobile phones , Philippine Long Distance Telephone Co. (PLDT) , technology , Telecommunications

  • zebedeeh

    It is Now Saturday 29th and my plan 1995 is still giving only dial up speeds….so much for the problem being resolved!!!!!!!!!!!!!!!!!!!!!

  • hklt0110

    sa bagong subscriber ng PLDT bawat pinipirmahang kontrata for 12 months, wala man lang SLA (Service Level Agreement) lalo na sa mga residential. Dapat tingnan to ng NTC, every carrier/telco’s should have an SLA with clients mapa-individual man or corporate.

  • http://jaoromero.com/ Jao Romero

    mangangarap ng 100G tech, ito ngang existing old technology di pa maayos. PLDT talaga oo.

  • Bennet Lawan

    PLDT did not mention how much they loss because they did not loose anything, only the subscribers lost.  PLDT does not give rebates to their customers, and this is something that NTC should look into, rather than sponsoring bills such as Internet capping that only protects the telcos, not the consumers.

  • http://profile.yahoo.com/VJXCL5YZOV4SGFE6W3Z642MLS4 jai

    what’s new for FAIL-LDT

  • http://www.facebook.com/pages/Stop-Monopoly/134038403339475 88Cindy

    Sana ay may lifestyle check at AMLC check din ang mga Commissioners

  • http://profile.yahoo.com/WJ4FTUZHQNTTDRJVWHA373KUUI Warb

    tangina nyo isoli nyo yung ipinangload kong 30Pesos putangina nyo!!!



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