Converge ICT services down, affecting subscribers nationwide

MANILA, Philippines — Subscribers of Converge ICT Solutions Inc. reported being unable to access the internet on Tuesday afternoon.

Converge became a trending topic on Twitter with over 14,000 tweets as of 2:45 p.m. after users reported service disruption in some parts of the country.

In an advisory, the Converge ICT Support team said it is experiencing issues in its Data Center since 1:10 p.m. Tuesday, affecting the connection of its subscribers nationwide.

Converge says it is currently experiencing issues in its Data Center as of 1:10 pm Tuesday, affecting connection of its subscribers nationwide. @inquirerdotnet (📸 Converge ICT Support Facebook) pic.twitter.com/NJcVGWix3M

— Darryl John Esguerra (@drrylesguerra) November 17, 2020

“Our technical team is already working to resolve the issue in the soonest possible time and have your internet connection restored,” Converge said.

In a separate advisory released at 6 p.m., the broadband service provider said it has restored internet service in North and Central Luzon.

Internet connection for subscribers in Metro Manila and Southern Luzon is expected to be fixed “within the next few hours,” it said.

pic.twitter.com/opsnGgANfY

— Converge Support (@Converge_CSU) November 17, 2020

KGA