People are finding new ways to transfer money safely and easily as online banking becomes more popular. Zelle is one of the apps that have been making it easier to send money. Whether splitting a dinner bill, paying rent, or sending money to a friend, the program makes it simple and secure.
Eventually, you will need to update your payment information. Sooner or later, your debit card will expire, or you’ve lost it and need to add a new one. Fortunately, changing your payment details in Zelle is quick and easy.
This article will cover the steps to changing your card in Zelle. Whether you’re a long-time user or just starting with the app, this guide will help you make the necessary updates and continue sending and receiving money through this popular banking app.
How to use a new card in Zelle
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This banking app requires a US bank account accepted by its network. You cannot use credit cards, international debit cards, and deposit accounts. If you need to use a different debit card, follow these steps:
- Open the Zelle app.
- Then, tap on the gear icon in the upper-left corner of the screen.
- Tap on the Account option.
- Next, tap the Switch Accounts option.
- Unlink your current card and bank account.
- Afterward, add a new account and its card.
Note that these instructions only apply to the Zelle app. Nowadays, many banks and credit unions use Zelle to facilitate client transactions. If you want to change your Zelle card and account with these institutions, request assistance from their customer support. They will guide you through their different process.
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The Zelle app may also require you to input requirements manually. Read the following list to prepare the information before you change your payment details:
- Your full name on your debit card
- Your debit card number
- The card’s expiration date
- The CVV number on the back of your debit card
What should I do if Zelle doesn’t accept my debit card?
The Zelle app may sometimes reject your credit card. One of the possible reasons is that you didn’t enter the discussed information correctly. Another issue is that your debit card might not be compatible with the Zelle network. If that’s the case, ask yourself the following questions:
- Are you using a Visa or Mastercard debit card?
- Do you have a US bank account?
- Does your debit card have the “fast funds enabled” feature?
- Did you open your account in a US territory?
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Your answer should be “yes” for questions 1-3 and “no” for the last one. This app does not support US territories like Puerto Rico, American Samoa, Guam, the US Virgin Islands, and the Northern Mariana Islands. Use other debit cards you already own or apply for new ones.
Other handy Zelle tips
You may encounter other issues besides changing your card in the app. For example, you might use a US mobile number already enrolled at another financial institution.
If so, that institution will notify you and ask you to move that email address or mobile number. Alternatively, you may choose another number or email address to enroll.
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You should also be careful when sending money to strangers. For example, you may need to do so if you purchase something from a social media group.
Only send money via Zelle when you’re sure you will receive the product you ordered online. The app does not have a protection program, nor do some banks. If you pay someone and they do not give you the item you paid for, both usually cannot help you.
Conclusion
You can change the debit card enrolled with your Zelle app anytime. This action is handy if you want to use a new debit card. Also, it is essential if you lose the old one.
If your new debit card doesn’t work with Zelle, verify your registration details. Alternatively, try other online payment apps like Cash App or Google Wallet.
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Frequently asked questions about Zelle
Can you use Zelle with any bank?
Nowadays, most banks use Zelle to facilitate fund transfers for their clients, but some still don’t. If your bank does not support Zelle, you may download the former’s app instead. Moreover, Zelle’s proprietary app lets you add your debit card.
How do I receive money from a Zelle user?
You do not need to do anything to receive funds if you enrolled with Zelle. Expect the funds to reflect in your enrolled bank account within seconds. If you did not register for this service, click on the link in the payment notification. Then, select your bank and follow the on-screen instructions to enroll and receive your payment.
Can I send and receive money without a smartphone?
Your Zelle experience will depend on whether your bank or credit union offers this service. If it does, you may send and receive money on the online banking site using your computer. Otherwise, you must have a smartphone with the Zelle app installed.