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Galaxy Note 7 exchange-refund program now available in PH

/ 10:36 AM October 19, 2016
Galaxy Note 7

The Note 7 has passed on and the next best thing that Samsung can offer customers is the Galaxy S7 Edge. Image Samsung

In light of the unfortunate demise of the Galaxy Note 7, Samsung has initiated a worldwide exchange and refund program to retrieve the devices. The program is now live for the Philippines.

Based on the Philippine portal on Samsung’s website, customers may have their Galaxy Note 7 replaced with a Galaxy S7 Edge at the store of purchase. If the desired model is not currently available, customers have the option to wait for stocks to be replenished or simply get a refund amounting to the Note 7’s suggested retail price of P39,990. Samsung will also reimburse the price difference between the S7 Edge and the Note 7.

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As for customers who got their Note 7s from a telco plan, they need only contact their telco operators. Globe subscribers may get in touch through the 7301000 landline or 211 mobile numbers. Smart subscribers, on the other hand, can head over to the Smart Store where the device was bought.

More details can be found in Samsung’s official announcement including how to back up data and the requirements needed to avail of the exchange. Samsung strongly urges customers to power down and hand over their Note 7 devices for their own safety.  Alfred Bayle

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TOPICS: exchange program, Galaxy Note, Galaxy S7 Edge, Note 7, refund, S7 Edge, Samsung
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