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The National Telecommunications Commission (NTC) has ordered Globe Telecom and mobile content provider Got Deals Mobile Inc. to answer the complaint filed by a netizen on alleged theft of prepaid load.
The NTC issued a two-page summons dated February 28 ordering Globe Telecom and Got Deals Mobile Inc. to appear before the commission on March 8, Thursday.
The commission also ordered Globe Telecom to suspend its contract with the mobile content provider pending the investigation.
“You are hereby summoned and required to file and serve your answer to the letter complaint of Ms. Feanne H. Mauricio, a copy of which is herewith served upon you, within five working days after service hereof exclusive of the date of service,” it stated.
“Upon receipt of this Order, Globe Telecom, Inc. is likewise hereby directed to immediately suspend the implementation of its Content Provider Agreement with Got Deals Mobile, Inc. pending investigation of this complaint,” it said.
The summons was issued after netizen Feanne Mauricio filed a letter-complaint with the NTC accusing the telecommunications firm of perpetrating a “hidden charges scam.”
Mauricio, in a viral Facebook post, said that she “was being charged P5 multiple times every day for months, all for nothing.” As of writing, her post has gained more than 12,000 likes and reactions as well as more than 11,000 shares.
Senator Bam Aquino on Monday, launched a Senate probe to address the numerous complaints on the disappearance of prepaid mobile loads or “nakaw load.”
READ: Aquino sets Senate hearings on ‘nakaw load’
Aquino, chairman of the Senate committee on science and technology, also urged telecommunication firms to provide a notification system on load deductions.
The senator said this would prevent instances of “nakaw load” or the disappearance of load from many subscribers.
READ: Bam Aquino to telcos: Enforce notification system to avoid ‘nakaw load’
“By the next hearing which will be by the end of March, we hope that our telcos will be able to mention na sumusunod na sila sa solusyon na ito; at iyon ay ‘yung bawat load na ibabawas po sa atin, kailangan po mayroon tayong notification at kung nakita natin na hindi tama ito, mayroon tayong oras para i- complain ito at ibalik yung pera po sa atin,” Aquino said in an interview on Monday.