A peek inside ‘flood-zombie proof’ Globe Telecommunications data center


10:50 AM March 3rd, 2013

By: Karen Boncocan, March 3rd, 2013

MANILA, Philippines – Heavily-guarded despite looking like a nondescript building in Makati City, our guide inside Globe Telecommunications Network’s flagship MK2 data center said in jest that if there was to be a zombie outbreak, this would be the best place to go for complete safety.

Of course, this was likely said in jest but the data center has been proven safe from heavy flooding in an area notorious for it.

Access is limited even for its own employees who need permission to roam around the sprawling facility and not all “zones” are open to visits, secure with their “mantrap doors” and high-tech closed-circuit television cameras working round the clock and able to rotate 360 degrees and zoom to as far as 30 meters.

The data center is operating three “zones” right now, each housing massive numbers of servers from both local and global clients whom Grace Castillo, Globe Business enterprise segments group chief, said trusts Globe to keep these important machines protected and running.

And the servers are safe within the facility.

“(That is because) able trays isolate power and data cables. Fire suppression systems and smoke detectors are in place, supported by closed-circuit TV network and BMS [Building Management System] systems 24/7. Security is fortified with steel doors, card readers, door sensors, anti-tailgating and hand keys in the mantrap facility,” said Maximo Bernales Jr., Globe Business’ service operations head.

But Zone A and B are soon going to be packed to capacity and Zone C has been rented out by a lone client, prompting Globe to recently unveil a fourth “zone” to its flagship MK2 data center, a 1,400-square-meter facility accessible through a ramp within the building.

The expansion has two levels and looked like something from a “Mission Impossible” film with its pristine white walls, white floor, and row upon row of fluorescent lights—just waiting to be the home to more of the telecom network’s clients’ servers.

“Zone D had state-of-the-art and best-in-class features, our purposely-built data center is at par with its global contemporaries. It has redundant power and cooling through BMS integration for the generator set, uninterrupted power supply and precision air conditioning units. A down blast of cold air underneath the raised floors separates hot and cold aisles in-between the racks,” said Bernales.

He assured the data center was adherent to the Telecommunications Industry Association’s (TIA) 942 Tier III standards and like its other data centers in Mandaluyong City, Quezon City, and Cebu City, are backed by global industry certifications.

According to Jesus Romero, Globe Business head, the best things their expansion offered clients were really “the highest level of security, stability and peace-of-mind for a company’s data that we put on the table for our enterprise customers and the industry as a whole both locally and in the global setting.”

Globe Business seeks to “simplify IT and transform spending” by providing “scalable infrastructure without a lot of capital spending,” said Castillo.

“One of the trends we see is big data analytics… and the only way for them to leverage on data and churn out data from customers is to have scalable infrastructure,” she said.

Romero added that with the fast pace of businesses today, they are now charging “per use. They pay only for what they need. Many don’t do this because the structure is fixed but we’re radically changing the business process… [making it] applicable to a wider range of clients.”

“Our mission is to make businesses globally-competitive through ICT solutions. Philippine businesses are learning the value of having experts handle this… and we run a very tight ship,” he said.

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  • http://profile.yahoo.com/ELGS2BPKJKG5PDWJAOOCF7K5KI Albert

    How about the one “A cell site in your area has been upgraded”. I got this same txt 6 times over the space of two months all from using the phone in my house. There is only one cell tower site in my area. hahahaha

  • http://profile.yahoo.com/ELGS2BPKJKG5PDWJAOOCF7K5KI Albert

    The only Zombies around are your own services employees who always bleat the same words every time someone phones a complaint “We are Upgrading, please be patient” I heard that same story for the past five years.

  • b0b

    My boss was fuming mad when I arrived in the office yesterday morning.  It turned out that the customer service representative of Globe Telecom blamed his phone and his SIM card for Globe’s own failure to provide efficient service.  Instances of ‘Call failed’, ‘No channel available’, etc. are common occurrences everyday, not to mention the sudden call drops, or voices from the other end of the line suddenly turned to that of the ‘chipmunks’.  Everyone is using business line in the office and everyone experiences the same thing as my boss. When he demanded for rebates, the CSR argued that Globe has no existing policy about rebates; when he requested for pre-termination of (inefficient) service, the CSR told him that we should pay the pre-termination fees; when the CSR was told that Globe can’t provide good service, the CSR blamed the phone/SIM instead. And that started the war between the CSR and the boss. So the boss demanded that Globe should replace all the phones and SIM cards since Globe provided them.  After two seconds, the CSR turned to a chipmunk and a few seconds later, the line went dead.  Funny! Considering that Globe text-blasted us that a new cellular site in the area (Makati) has been switched on a few days earlier. BS!

    Well, this is not related to the article about Globe Telecom data center. Nevertheless, I’ve joined the thousands who want to vent their anger and disappointment about Globe’s voice service.

  • http://profile.yahoo.com/JYIX22S66VRJFBLY42YO4PCIWU Luke

    Ni hindi nga marunong gumawa ng matinong web site ang Globe.  Puro broken links ang web site nila.  Network pa nila, malabo ang signal, parang back to 90’s.  

  • George Sanchez

    Globe network  both data and voice availability and reliability  is getting worse. That is putting it kindly. Their marketing and sales must be compensating for droves of customers moving to other providers.

  • http://profile.yahoo.com/CHMUTKFDHIGGD4ZERSHKNW75RE kinetics09

    Zombie proof pala ha? Eh, yung network nyo mismo parang zombie. Ubod ng bagal at walang utak!

  • GustoKoHappyKa

    3G nyo letche..naubos ang load ko di man lang natapos download yung playboy magazine.

  • KarlosRegaza

    hahahaha.. nabayaran

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