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Apple will repair or replace iPhone Xs with Face ID issues, says report

/ 01:18 PM May 08, 2018

Image: AFP/Elijah Nouvelage via AFP Relaxnews

This past weekend, Apple sent out a new support document to retail stores, as well as authorized service providers, which outlines an update repair process for iPhone X users experiencing issues with Face ID.

The famous Face ID, the 3D-sensing face recognition system, is not quite as perfect as it first appeared to be, as it seems that enough iPhone X customers have had issues to put Apple into motion.

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The support document was obtained and the instructions published by MacRumors, which says it instructs employees to begin by running a diagnostics tests to clarify if the customer’s issue with the Face ID could be resolved with a rear camera repair. Should that not be the solution, the customer will receive a whole unit replacement, basically a new phone.

The rear camera? Yes, it seems that the dual-lens camera at the back is somehow linked to the Face ID functionality.

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According to 9to5Mac, the brand says this is “in order to provide the best customer experience.”

However, this is not great news for the brand as it follows a recent program to replace the 13-inch Macbook Pro batteries, should they have been sold between 2016 to 2017 and be facing problems. Meanwhile, a petition has also recently circulated via Change.Org to recall and “replace the keyboards on [current-generation Macbook Pro models] with new, redesigned keyboards that just work. Because, these keyboards don’t work.”

For anyone experiencing an issue with their iPhone X, visit the company’s support page, Contact Apple Support. JB

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TAGS: Apple, Face ID, free repair, iPhone, iPhone X
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